Apparently I'm below average! (Edit:
Bold is me)
---
Hi [
Comrade]
In this email you'll find:
What your riders said
4.67★[
out of 5.0]
Driver rating
Unfortunately,
your driver rating last week was below average.
Problems reported
There were a few things riders in your city
commonly reported*. Here are some tips on how to improve:
Service
Riders give the best ratings to drivers who:
* Never ask for a 5-star review, but focus instead on providing an excellent experience
* Stay calm, patient and polite with riders and other cars on the road
* Go above and beyond to make the experience special, such as opening doors for riders when possible
City Knowledge
Riders want to be sure you're following the best route. It helps to:
* Ask if the rider has a preferred route
* Always use GPS until you know the city well (remember to press BEGIN TRIP after you enter the destination)
Starting/Ending Trips On Time
Riders give lower ratings if they think they were overcharged. Here's how to avoid that:
* Only press BEGIN TRIP after the rider is in the car and you enter the destination into your GPS (if you use it)
* Press END TRIP as soon as you drop the rider off, or if you make a mistake on your route
On the bright side, you received 4 five-star reviews out of 5 rated trips in the past two weeks.We hope you find this information helpful [1] and it guides you to an even more successful Uber experience. If you have any questions or suggestions regarding this report, please refer to our FAQ or email
partnersphx@uber.com.
Team Uber
partnersphx@uber.com ---
I'm used to hospice-type transports. Paperwork, DNR, oxygen-type-stuff, wheelchairs. gurneys, family, hospitals. When you do Uber it's like a taxi - so you show up and they hop in the back. With urban areas the address might be 1256 s. main st - problem is, is that it might be half a square block of condos with two separate entrances - good thing is you can text back and forth with your pickup to coordinate.
The criticism/feedback was too general. The only thing I may have been amiss with was with the ending/beginning ride with the smartphone ... maybe.
[1] Ummm, yeah, except all the stuff that is
non-applicable! Which is most of it.